Shipping & Returns

Package shipping

The transportation of the items purchased at will be made through the UPS carrier and will be delivered within an approximate period of 1 to 7 working days depending on the destination and the method of delivery chosen. Deliveries will be made within the delivery time of the transport company in this case UPS.

To avoid incidents in delivery (wrong addresses, inability to find someone at home, etc.). It is essential to fill out the corresponding form correctly, being essential to fill in the box relating to the contact telephone number.

The tracking of orders can be done through the website of the UPS carrier, along with the order tracking number that we will provide during the shipping process. It will indicate at all times where the goods are located until their final reception by the client.

Costes del envío

Shipping costs can be modified at any time without prior notice. Those shipping costs that appear at the time of placing the order will be valid.

For European countries EU, shipping is included in the price.

For the rest of the world the shipping costs 69 euros.

he products are delivered to the delivery address mentioned in the course of the order. In case of error in the data entered in the online store CASTELLER SL promises to make the delivery of the items ordered as quickly as possible.

CChanges and returns.

If after receiving the purchase is not satisfied, you can return it, within 15 days from the date of receipt, and as long as the item has not been used or damaged. In the case of a failure by our production team that may compromise the quality of the product, CASTELLER is responsible for the collection of the same during this period in addition to repair or replacement thereof.

It is important that the product to be returned is in its original condition and packaging, it must not be used or damaged.

The transport costs added to the return of one or more items will be borne by us for a single time if the items are defective or you have received an erroneous order. Except in certain countries where we will ask the client to send the item to a specific postal address, the customer will be responsible for the cost of the return.

As soon as we receive the package and check its perfect condition, we will make the payment for the amount of the merchandise returned to your credit card, which will be effective according to the conditions of your bank. Once the subscription has been made we will send you a confirmation e-mail to your email.

CASTELLER SL. reserves the right to refuse returns communicated or sent outside the deadline or items that are not in the same conditions in which they were received.

Purchase limit

The Casteller store has an established purchase limit of 4 items.

Packaging and transport

If the volume is greater than that borne by the carrier, the buyer will be informed of the procedure to be followed for the shipment, which may be divided into several packages; There could also be a delay in the same position as the prices and delivery times established on the Casteller SL website. They have been calculated with weights of up to 5kg and any shipment that exceeds this weight may be subject to changes in these delivery conditions, always varying the time, and never the quality or guarantee of the free shipping and payment service we offer. The service is the same and applicable to any type of order and size that is made within y The purchase of CASTELLER product is not allowed for subsequent resale.


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