Shipping and return policy
Thank you for buying at Casteller.
If you are not completely satisfied with your purchase, we are here to help you.
The Casteller store www.casteller.es has an established purchase limit of 4 items.
Calzados Casteller S.L. It will admit a free return. From this refund you must pay your own shipping costs to return your item. Shipping costs are not refundable.
You have 15 calendar days to return an item from the date it was received.
To accept a return, your item must be unused and in the same condition it was received. Your item must be in the original packaging. Your item must have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you immediately about the status of your refund after inspecting the item.
Si se aprueba su devolución, iniciaremos un reembolso a su tarjeta de crédito (o método de pago original). Recibirá el importe de su compra dentro de unos días, dependiendo de las políticas del emisor de su tarjeta.
Shipping costs can be modified at any time without prior notice. Those shipping costs that appear at the time of placing the order will be valid.
For countries in Europe, shipping is included in the price.
For the rest of the world the shipping costs 69 euros..
The transportation of the items purchased at www.casteller.org will be made through the UPS carrier and will be delivered within approximately 1 to 7 business days depending on the destination.
TO KNOW MORE ABOUT OUR SHIPPING AND RETURN POLICY