PURCHASE CONDITIONS for the site casteller.es:

These general contracting conditions apply to all commercial transactions carried out in our virtual store, casteller.org or casteller.es, hereinafter, The Seller. For more information about The Seller and our Privacy Policy, consult the Legal Notice located at the bottom of each page of this store.

We ask you to read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place any order.


The Seller is a business unit belonging to CALZADOS CASTELLER SL, provided with CIF B30385785, domiciled at LUGAR EL CHARCO, S/N, 30400 – CARAVACA DE LA CRUZ ‐ MURCIA (SPAIN). Any communication can be directed to the registered office or by telephone +34 636 471 091 from 9:30 a.m. to 1:00 p.m. or the email address gestion@casteller.org


The Seller is dedicated to distance selling, preferably online, of footwear and accessories products and services, using all digital distribution channels, as well as through stores, businesses or homes.

Contents and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (changes to services, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase without any cost on their part.

The contents of the website of, The Seller, could, on occasions, show provisional information about some services and/or products. In the event that the information provided does not correspond to the characteristics of the service, the client will have the right to cancel his purchase without any cost on his part.

The Seller is responsible for the information, content, statements and expressions contained in the products and/or services marketed by The Seller, except those in which it is limited to recommendation, in which case, said responsibility falls at all times on the suppliers, distributors or collaborators of said products and/or services. The client understands that the Seller is a mere intermediary between the client and the supplier or distributor of the product and/or service.

sales system

To make a purchase, the user can choose between different ways to send us his order:

To make a purchase, the user can choose between different ways to send us his order:
Internet through the "shopping cart"
Internet through "off-line order"
By telephone at the customer service telephone number: +34 636 471 091 from 9:30 a.m. to 1:00 p.m.
By email to the address indicated above or email gestion@casteller.org
The prices of the services displayed on the website of The Seller, include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply. Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.

Purchases that must be delivered in the territories of States that are not members of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

Way to pay

When making the order, the client can freely choose to pay the amount of the contracted service, through the usual channels, credit or debit card or bank transfer. In certain cases and to prevent possible fraud, The Seller reserves the possibility of requesting a specific form of payment from a client in the event that the identity of the same is not reliably proven. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtain data for the purpose of the corresponding authentication of access controls. Any contracting process or that involves the introduction of personal data (health, ideology,...) will always be transmitted through a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.

Form, costs and delivery time

The client will be able to select the shipping method from among the possible ones for their shipping area. You should take into account that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport.

The Seller sends the supporting documents of the products and/or services contracted through different urgent transport companies of recognized national and international prestige. The delivery date at the customer's address depends on the availability of the service and the provider or distributor thereof and the shipping area. The indicative transport times are available in the section of our website "Shipping Costs". Before confirming your order, the customer will be informed about shipping costs and transport times, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order. Especially:

The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
The shipping costs that appear on the web when placing the order are indicative and are calculated based on an average statistical weight of [SPECIFY] grams. The Seller reserves the right to alter shipping costs when the requested weight varies by plus/minus 10% with respect to the mentioned average weight. In the event of a price variation, the Seller will notify the client of the variation by email and the client may choose to cancel their order without any cost being charged.

Rights, obligations of the buyer and return policy

The Seller, on its website, offers all the information regarding the availability of the published services, and informs of the delivery time or the period of enjoyment, except that of the services and/or products in which a certain guarantee is expressly cited. . The product catalog shown is the one made available by the supplier or distributor, indicating exactly its stock, description, details, method of payment, schedules and special conditions.

The Seller guarantees its customers the possibility of canceling their order at any time, and at no cost, provided that the cancellation is communicated before the order has been made available to the freight forwarder or has been delivered to the customer.

The Seller will make an exchange for the purchase of a product or service present in the current catalog of services on the website www.casteller.es, for a code or voucher for the full amount of the purchase, provided that the client/user requests it. , having a maximum period of 14 days (for products), once received and 24 hours (for services) once the publication on the website is complete, and complying with the conditions detailed below:

That the holder of the voucher or coupon communicates to The Seller, through his email gestion@casteller.es the reason for the withdrawal, with acknowledgment of receipt.
Said email will have to comply with the maximum terms established in the previous point. After said period, the holder of the bond or coupon will not have the right to change it. The publications end approximately every 7 days, and the collaborator or service provider will renew the term as a new offer, after this term.
No money refunds will be made, only exchanges for any other present or future product and/or service.
The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their claims through the online dispute resolution platform. For any incident related to the return of services from our store, you can contact our Customer Service Department via email: gestion@casteller.es or by phone +34 636 471 091.

Customer obligations

The Seller's customer undertakes at all times to provide truthful information about the data requested in the user registration forms or order completion, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions contained in these General Contract Conditions, understanding that they include the best possible service will for the type of activity carried out by El


Likewise, you agree to keep your personal access codes to our website confidential and with the utmost diligence.

The client undertakes to enable the delivery of the requested order by providing a postal or electronic delivery address where the requested order can be delivered, without establishing a schedule for it. In case of non-compliance by the client with this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

With the confirmation of the purchase, the client/user accepts the conditions and specific regulations for each service that the Seller offers.

Applicable legislation and competent jurisdiction

The sales made with The Seller are subject to the legislation of Spain. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the buyer.